Privacy Policy

Altai Mount Travel (“we”, “us”, “our”) operates www.altaimount.com and offers guided tours in Western Mongolia. This page explains what personal information we collect, how we use it, and the choices you have. If you have questions, email altaimounttravel@gmail.com.

What we collect

• Information you give us: name, email, phone number, preferred tour, travel dates, group size, and any message details you submit through our contact form.
• Booking information: passport details, dietary requirements, emergency contacts, and any medical information you share to help us plan a safe trip. We only request this once you decide to book.
• Automatic information: standard server logs (IP address, browser type, pages viewed) used to keep the site secure and understand traffic patterns.

How we use your information

• To respond to your enquiries and prepare tour proposals.
• To organize your trip with our guides, drivers, and partner accommodations.
• To process deposits and payments through our bank.
• To send occasional travel updates if you opted in to our newsletter.
• To comply with Mongolian law and respond to lawful requests from authorities.

Who we share it with

We share information only with parties that need it to deliver your tour: local guides, drivers, accommodation providers, domestic airlines, and our payment provider. We do not sell your personal information. We may share information if required by law.

How long we keep it

Enquiry data is kept for up to 24 months. Booking and payment records are kept for at least 7 years to meet accounting and tax requirements. You can request earlier deletion of your enquiry data at any time.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you, and you can withdraw consent for marketing emails at any time. Contact altaimounttravel@gmail.com and we will respond within 30 days.

Cookies

Our site uses essential cookies needed to keep the site working. We do not use advertising cookies. Embedded content (such as the Google Maps view in our footer) may set its own cookies governed by Google's privacy policy.

Changes

We may update this policy as our services change. The “Last updated” date above will reflect the latest version.

This page is provided as a general template. Please review with a qualified lawyer to confirm it meets the rules that apply to your business and your customers' jurisdictions.